Refund
Policy
Effective Date: 28th October, 2024
Abwisk Inc. is dedicated to delivering high-quality digital services and ensuring customer satisfaction. Our refund policy is designed to clarify refunds based on our service agreement and the contract terms outlined during onboarding. Please review the following terms carefully.
General Refund Policy
Refunds are issued according to the terms agreed upon in the individual contract signed at the start of each project. These terms may vary based on the scope and requirements of the project. By signing our contract, you acknowledge that you understand and accept these terms.
Refund Eligibility
Refund eligibility and conditions depend on the project type, duration, and specific milestones as defined in the contract. Generally, the following guidelines apply:
-
Initial Payments (Upfront Fees): Upfront payments (40%) cover project initiation, resource allocation, and initial planning. These are generally non-refundable, as they represent work initiated on the project.
-
Partial Completion Payments (30%): If a payment is due upon reaching a specified milestone or partial completion, refunds will depend on whether the agreed-upon progress or deliverable has been completed. If Abwisk Inc. cannot meet the specified milestone or deliverable through no fault of the client, a partial refund may be issued for this stage, as outlined in the contract.
-
Final Completion Payments (30%): The final payment covers the remainder of project costs, including final deliverables, testing, and final modifications. Once the project has been delivered and approved, refunds for this stage will not be available, as final project costs are considered settled at completion.
Refund Process and Timeline
To initiate a refund request, please contact us at [Insert Contact Email] or call us at +1 737 283 1830. Refund requests will be reviewed and processed within 14 business days from the request submission date.
- Evaluation Process: We will review the project scope, work completed, and the contract terms to assess the validity of the refund request.
- Refund Decision: Our team will provide a clear response indicating the refund status, eligible amount (if applicable), and any further steps.
- Issuance of Refund: Approved refunds will be processed via the same payment method used for the initial transaction unless otherwise specified. Please allow additional time for the funds to reflect in your account based on your bank’s policies.
Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Customized or Specialized Services: Services tailored to specific client needs, as agreed in the contract, may be non-refundable.
- Digital Marketing Campaigns: Fees related to ad spending, content creation, and marketing strategies implemented on third-party platforms are non-refundable once executed.
- Third-Party Fees: Any fees paid to third-party vendors or services, such as hosting, domains, or software licenses, are non-refundable and outside Abwisk Inc.’s control.
Exceptional Circumstances
Abwisk Inc. reserves the right to make exceptions to this refund policy on a case-by-case basis, considering unique circumstances that may warrant partial or full refunds outside the typical terms outlined here. Such exceptions are at the sole discretion of Abwisk Inc. and are not guaranteed.
Termination of Contract
In cases where the client chooses to terminate the contract before project completion, any outstanding balance for work completed up to the termination date will be due. Refund eligibility, if any, will be assessed based on the percentage of project completion and the contract terms. Refunds may be issued for terminated contracts initiated by Abwisk Inc. for incomplete milestones, subject to review.
Contact Information
For questions or assistance with refunds, please reach out to us:
- Business Name: Abwisk Inc.
- Address: 5900 Balcones Drive STE 12704, Austin, TX 78731
- Phone: +1 (737) 283 1830
- Email: hello@abwisk.com
Note: This refund policy is a general guideline and may be supplemented by specific terms and conditions outlined in the contract signed during onboarding. We advise reviewing the signed contract for further details regarding your project-specific refund terms.